The company returns and exchanges goods of proper quality in accordance with the Law "On Protection of Consumer Rights".

Return and exchange terms
Return and exchange of goods is possible within 14 days after receipt of the goods by the buyer.

Return delivery of goods is carried out by agreement.

Return conditions for goods of proper quality
Terms of return of goods lunarisoptics.com.ua

The goods are not subject to return:

1. If the goods are without defects, but more than 14 days have passed since the purchase of the goods.

2. If the goods have traces of use.

3. If the defects on the goods appeared due to the fault of the buyer.

4. If the goods are without defects, but the factory packaging is opened or damaged.

5. If there is no receipt and warranty card.

Exchange and return of goods is carried out through Nova Poshta:

Recipient: Bogdanovich Serhiy Volodymyrovych

New Post branch No. 9, Chernihiv, st. Krasnosilskogo, 59, 14021

tel. +380993230988

Or at the address:

1A Oleny Telihy St., 04112, Kyiv, Ukraine

Which goods are subject to exchange or return:

1. goods for which there is a postal service receipt

2. goods in original packaging with preserved tags and labels, which have not been used

3. goods, after the purchase of which less than 14 days have passed

Terms of return of goods of inadequate quality

Goods of inadequate quality have such shortcomings that their use for their intended purpose is impossible. The buyer has the right to return/exchange the received goods of inadequate quality if he received:

- goods that have already been used and have an unmarketable appearance;

- goods with a defect;

- goods with an incomplete set;

- goods with damage (chips, scratches, stains, etc.).

Procedure for returning goods:

1. Call us and inform us of your intention to return the paid goods;

2. Inform us of the declaration number of the sent parcel and the bank card number for a refund;

3. After receiving the goods within two business days, we will return your money or another product

Terms of payment for delivery upon return:

1. When returning the goods and sending a new product to the buyer, the delivery is paid by the buyer. In this case, the new product is sent only after receiving and inspecting the returned goods.

2. When returning the goods, in case of non-payment for the returned goods by the buyer, the delivery amount is deducted from the buyer.

3. If the goods do not correspond to the description due to the fault of the seller, the seller pays for the delivery on both sides.

Exchange and return of goods is carried out via Nova Poshta:

  • Refund is made after receiving the goods.
  • Refunds are made to the card.
  • Refunds are made within 2 days from the moment the parcel is received at the Nova Poshta branch by the seller.

According to the law "On Consumer Protection", the company may refuse the consumer the exchange and return of goods of proper quality if they belong to the categories specified in the current List of non-food goods of proper quality that are not subject to return and exchange.