Cover with handles for a 8-meter mast

LunarisOptics is happy to cooperate with: Charitable Foundations, NGOs, Government agencies, and businesses (LLCs and Sole Proprietors).

Nova Poshta

Free shipping — on orders over 10,000 UAH

• Delivery to a "Nova Poshta" branch — 1–3 days, shipping cost from 60 UAH

• Address delivery by "Nova Poshta" courier — 1–3 days, shipping cost from 95 UAH.

Delivery across Ukraine

Important:

• After placing the order, our manager will contact you to clarify delivery details.
• Orders are processed daily, seven days a week.

More about delivery

• Payment by details (online bank card payment)
• Cash on delivery – payment upon receipt at the branch or to the courier

Important:

• After placing the order, a manager will contact you to confirm the details.

• Orders are processed daily, seven days a week.

More information about payment

Warranty

We provide an official manufacturer's warranty for all products presented in the LunarisOptics online store.

Warranty Conditions:

• The warranty period depends on the specific product and is specified in its product card.

• Warranty service is performed at authorized service centers or through us.

When submitting a warranty claim, you must provide:

• the product in its complete set

• the warranty card (if applicable)

• the sales receipt or cashier's check

Return conditions for lunarisoptics.com.ua

The item is not eligible for return:

1. If the item is free of defects, but more than 14 days have passed since the purchase.

2. If the item shows signs of use.

3. If defects appeared on the item due to the buyer's fault.

4. If the item is free of defects, but the factory packaging is opened or damaged.

5. If the receipt and warranty card are missing.

Exchange and return of goods via Nova Poshta:

Recipient: Bohdanovych Serhii Volodymyrovych

Nova Poshta branch No. 9, Chernihiv, Krasnosilskoho St., 59, 14021

tel. +380993230988

Or at the address:

Oleny Telihy St., 1A, 04112, Kyiv, Ukraine

Which goods are subject to exchange or return:

1. goods for which there is a postal service receipt;

2. goods in original packaging with preserved tags and labels that have not been used;

3. goods purchased less than 14 days ago.

Return conditions for goods of improper quality

Goods of improper quality have defects that make their use for the intended purpose impossible. The buyer has the right to return/exchange received goods of improper quality if they received:

• goods that have already been used and have a non-marketable appearance;

• goods with a defect;

• goods with an incomplete set;

• goods with damage (chips, scratches, stains, etc.).

Procedure for returning goods:

1. Call us and inform us about your intention to return the paid item;

2. Provide the declaration number of the sent parcel and the bank card number for the refund;

3. After receiving the goods, within two business days we will return your money or send another item.

Conditions for shipping payment during return:

1. When returning goods and sending new goods to the buyer, shipping is paid by the buyer. In this case, the shipment of new goods is carried out only after receiving and inspecting the returned goods.

2. When refunding money, in case of non-payment for the return shipping by the buyer, the shipping amount is deducted from the refund.

3. If the item does not match the description due to the seller's fault, shipping both ways is paid by the seller.

Exchange and return of goods via Nova Poshta:

• Refunds are made after receiving the goods.

• Refunds are made to the card.

• Refunds are processed within 2 days from the moment the seller receives the parcel at the Nova Poshta branch.

Consultation

Need help choosing equipment or have questions about a product? Our experts are always available and ready to help you find the optimal solution.

• Professional product consultation

• Assistance in choosing a model for your specific tasks

• Explanation of technical specifications

• Selection of accessories

• Support before and after purchase

Call us, message us via messengers, or leave a request — we respond within 10 minutes during business hours.

CONSULTATION